Marketplace use and your obligations

This page exists because the honest answer to "will this work on Amazon?" is longer than yes or no.

What we can tell you

The records we assign are standard carrier tracking numbers, in the formats those carriers use, existing in those carriers' networks. Marketplaces accept standard carrier tracking numbers. So at a purely technical level, a record will be accepted by a tracking field.

What we cannot tell you

We cannot promise how any individual marketplace will treat a given record. Every platform applies its own verification and seller-performance rules; those rules change without notice, they differ by category and by seller account, and we have no visibility into them. Anyone in this industry who tells you a number is "guaranteed to work on any marketplace" is telling you something they cannot know.

We also cannot promise a record will show movement on a schedule that matches your order. Carrier status data is observed, not controlled by us, and we show you when it was last observed precisely so you can judge that for yourself.

Where your responsibility begins

You decide what to do with a record. That decision is yours, and so are its consequences.

Most marketplace seller agreements assume that tracking you upload corresponds to a shipment you actually sent to that buyer. Uploading tracking that does not can breach those agreements, regardless of whether the number itself is real. Depending on where you are and what you did, it may also constitute fraud or misrepresentation toward the buyer.

Our Acceptable Use Policy prohibits:

• using our service to defraud a buyer or a platform;
• misrepresenting the status or existence of a shipment;
• evading a platform's enforcement or verification processes;
• automated abuse, resale, or circumvention of our controls.

We enforce this. Accounts that breach it are suspended, and we cooperate with legitimate legal process.

Legitimate uses

There are uses of this service that are straightforwardly fine, and they are the ones we are building for:

• Your own connected carrier account. Records drawn from a carrier account you control, for shipments you created. This is what the connected-account source exists for.
• Reconciliation and testing. Working against real carrier data formats in a development or QA environment, where the sandbox is not sufficient.
• Recovering a lost reference. Retrieving tracking for a shipment you created through a platform whose record you no longer have.

If your use case is not on this list and you are not sure about it, ask us first. We would rather turn down a sale than have that conversation afterwards.